Refund policy

Return & Refund Policy
Last updated: July 23, 2026

1. Our 365-Day Guarantee (First Orders)
Your first order with Creation Remedy is covered by our 365-day money-back guarantee. If you're not satisfied for any reason, contact us at support@creationremedy.com within 365 days of receiving your first order and we will refund it in full, including shipping. Even if the bottles are empty. You don't need to return anything, and there are no restocking fees or questions.

2. Subscription Renewals
Every subscription renewal is covered by a 30-day satisfaction window. If you're not happy with a renewal shipment, contact us within 30 days of that renewal charge and we will refund it. You can also skip, pause, or cancel your subscription at any time before your next billing date through the Customer Subscriptions page on our site, the Manage Subscription link in your emails, or by emailing support@creationremedy.com. Renewal charges older than 30 days are final.

3. Order Processing and Cancellations
We process orders quickly, so we can't promise a cancellation once an order has been placed. If you change your mind, email us right away and we'll do our best to catch it before it ships. If it has already shipped, you remain fully covered by the 365-day guarantee on first orders or the 30-day window on renewals.

4. How Refunds Work
Email support@creationremedy.com with your order number and let us know you'd like a refund. That's it. No return shipment is required for guarantee refunds. Refunds are issued to your original payment method within 7-10 business days of approval. First-order refunds include your full order total; renewal refunds cover the full renewal charge.

5. Damaged, Defective, or Incorrect Items
If anything arrives damaged, defective, or incorrect, contact us within 14 days of delivery with a photo and your order number, and we will send a replacement or a refund at no cost to you. Reporting an issue after 14 days doesn't affect your guarantee coverage; it only affects eligibility for a free replacement shipment.

6. Exchanges
If you received the wrong item or want to switch products (for example, Gentle to Advanced), contact support and we'll arrange it. If we need the original item back, we'll provide a Return Merchandise Authorization (RMA) number and instructions, and we'll cover return shipping when the exchange is due to our error.

7. Return Address
Creation Remedy, 5830 E 2nd St, Ste 7000 #20147, Casper, Wyoming 82609, United States. Please only ship items back if our support team has asked you to and provided an RMA number.

8. Policy Updates
We may update this policy from time to time. Changes will be posted on this page with a new "Last updated" date and apply to purchases made after that date.

9. Contact
support@creationremedy.com. A real person reads every message, usually within one business day.