Protected Checkout+
Protected Checkout+ is an optional delivery guarantee you can add at checkout. It is provided directly by Creation Remedy, not by an insurance company, and it covers the order it was purchased with.
What is covered
If something goes wrong with a protected order, we replace the affected items at no cost, or refund them when a replacement is not possible. That includes a package that is:
- Lost or stuck in transit
- Stolen after delivery
- Damaged in transit
- Delivered with missing items
- Delivered with the wrong item
- Returned to sender
How to file a claim
- Email support@creationremedy.com with your order number and a short note on what happened.
- For damaged, missing or wrong items, attach a photo of the package and of what arrived.
- For a delayed package, give the carrier 7 business days after the last tracking update before filing. Most delays resolve on their own.
Claims can be filed up to 90 days after your order date. Protected orders go to the front of our support queue.
Good to know
- The fee is about 3% of your order, starting at $0.98, and it is shown on the checkout button before you pay.
- Protection covers the order it was purchased with. Subscription renewals ship without it.
- If your order is canceled before it ships, the fee is refunded. Once your order ships, the fee is non-refundable.
- Your first order is also covered by our 365-Day Guarantee.